Responsible gambling codes of conduct: What purpose do they serve?

Responsible gambling codes of conduct: What purpose do they serve?

Angela Rintoul and Professor Laurie Brown

This webinar discussed recent research about gambling venues' compliance with industry codes of conduct aimed at promoting responsible gambling.

Responsible gambling codes of conduct: Honoured in the breach rather than the observance?

This webinar was held on 8 June 2017

In this webinar, the Australian Gambling Research Centre's Research Fellow Angela Rintoul presented findings from a recent study demonstrating that electronic gambling machine venues often fail to respond to signs of patrons' gambling problems and instead encourage continued gambling in contradiction of their code of conduct responsibilities.

Professor Laurie Brown from the University of Canberra also joined the webinar to discuss her experience of gambling addiction. Professor Brown developed a gambling addiction at her local club, losing $230,000 of her retirement savings over an 18-month period. While the venue staff knew her well, Professor Brown says no staff member did anything to stop her despite her showing signs of problem gambling. She is interested in sharing her story to advocate for better protection for addicted gamblers, with stringent self-exclusion, and intervention from staff.

The signs of gambling problems are common in poker machine venues, yet gambling venues often take little genuine action to address the issue. The webinar also discussed potential preventative measures including prohibiting food and beverage service to people using machines; limiting cash withdrawals by gamblers; adopting algorithms to identify problematic gambling patterns and universal pre-commitment systems to complement supportive interventions by venue staff.

Read more about the study: Responsible gambling codes of conduct: Lack of harm minimisation intervention in the context of venue self-regulation

About the presenters

Dr Angela Rintoul is a Research Fellow within the Australian Gambling Research Centre and also holds an adjunct appointment as a Research Fellow at the School of Public Health and Preventive Medicine at Monash University.

Professor Laurie Brown

Professor Brown is the Deputy Director of the Institute for Governance and Policy Analysis (IGPA) and Convenor of the National Centre for Social and Economic Modelling (NATSEM) at the University of Canberra. She is a recovering addictive poker machine gambler and is using her research expertise in the fields of population health, health services research, applied economics, and public policy modelling and evaluation to advocate for poker machine gambling reform.