Friends using mobile phone and betting during a american football match

National Consumer Protection Framework for online wagering in Australia - Baseline study

Current project

This study will execute a baseline study for a four-phase evaluation of the National Consumer Protection Framework for online wagering.

The Department of Social Services (DSS) has developed a National Consumer Protection Framework for online wagering in Australia. It was officially launched by Commonwealth and state and territory governments on 30 November 2018, and will be rolled out progressively over 18 months.

The framework is designed to provide stronger, nationally consistent consumer protections for Australians who wager online on sports, racing or other events. It consists of 10 agreed measures to help prevent and mitigate the risk of harm from online wagering. These measures will:

  • prohibit lines of gambling credit by online wagering providers
  • discourage payday lending for online wagering
  • reduce customer verification waiting times
  • restrict a range of inducements across jurisdictions
  • ensure closing an online wagering account is easy for all customers
  • provide voluntary opt-out pre-commitment tools
  • ensure customers receive meaningful wagering activity statements
  • provide evidence-based consistent gambling messaging
  • provide certain staff training in responsible service of online gambling
  • provide a national self-exclusion register for online wagering.

The measures will come with a suite of tools for use by individuals, as well as requirements for online wagering providers.

As part of the rollout, DSS has commissioned AIFS to execute the baseline study for a larger four-phase evaluation of the framework. The baseline study will provide a basis of comparison for the later evaluation. 

For more information go to the National Consumer Protection Framework for Online Wagering web page.

Featured image: © GettyImages: Manuel-F-O




November 2018 - June 2019

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