Seeking support online: Gamblers' families and friends

Seeking support online: Gamblers' families and friends

Past project

This project explored the service needs of family and friends of those affected by gambling.


Seeking help online is increasingly popular. This is particularly the case for issues that can be seen as stigmatising, such as gambling.

  • Between 15-25% of those who contact gambler’s help services are the loved ones of gamblers.
  • Family and friends seek help and assistance not only for their loved one who has a problem with gambling, but also for themselves.

It is important that we know more about how, why and when family and friends of those who have a problem with gambling seek help.

About the project

This study is a collaborative project with Turning Point, Monash University and Deakin University. The study is being led by Dr Simone Rodda, and seeks to examine the use and usefulness of online and more traditional support options for family and friends of people who have an issue with gambling. It extends a project being led by Dr Rodda that examines the usefulness of online support for gamblers seeking help, and is funded through a grant from the Victorian Responsible Gambling Foundation (VRGF).  

Family and friends who contact the national online support service were invited to take part. Participants completed a short survey and information regarding demographics, help-seeking information and the impacts of gambling was gathered from participants.

The project looked at support needs and had a particular focus on examining the usefulness of chat, email and forum support options provided by the online service. The project is expected to provide valuable information about how people use different e-therapy tools and their effectiveness.

If you would like to be informed of the findings of this study when it becomes available, please subscribe to our AGRC Newsletter (link is external).

Related publications

Rodda, S. N., Lubman, D. I., & Dowling, N. A. (2017). Online support needs and experiences of family members affected by problem gambling. Melbourne: Australian Institute of Family Studies.


Simone Rodda
Dan Lubman
Nicki Dowling
Associate Professor, Deakin University


June 2016 - June 2017

Related publication

Online support needs and experiences of family members affected by problem gambling
This study aims to describe the experiences of family members of gamblers seeking help online.

Gambling support

Are you experiencing issues with gambling?

Find the help which is right for you by visiting our Gambling help page.