Harnessing the power of client experience: The collection and use of client feedback in the social sector

Harnessing the power of client experience: The collection and use of client feedback in the social sector

7 March 2019

This resource looks at how to obtain and use feedback from clients in the social services sector.

This resource has been published by Social Ventures Australia.

It provides a framework for an effective client feedback system for the social sector and explains how it can be used to improve services. As an illustration, it highlights findings from a benchmarking study from the disability sector.

Access the resource via the Social Ventures website.

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