Child-centred complaints handling best practices guide

Child-centred complaints handling best practices guide

21 July 2020

This resource sets out the principles of effective complaints processes in out-of-home care.

This resource has been published by the CREATE Foundation.

The guide highlights the benefits of handling the concerns of children and young people in out-of-home care effectively and outlines key elements and best practice principles. Key principles include:

  • Use language that is easy to understand and jargon free
  • Empower children and young people to speak up
  • Offer multiple options to make complaints and encourage feedback.

Access the resource via the CREATE website.

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