Child-centred complaints handling best practices guide

Child-centred complaints handling best practices guide

21 July 2020

This resource sets out the principles of effective complaints processes in out-of-home care.

This resource has been published by the CREATE Foundation.

The guide highlights the benefits of handling the concerns of children and young people in out-of-home care effectively and outlines key elements and best practice principles. Key principles include:

  • Use language that is easy to understand and jargon free
  • Empower children and young people to speak up
  • Offer multiple options to make complaints and encourage feedback.

Access the resource via the CREATE website.

Need some help?

CFCA offers a free research and information helpdesk for child, family and community welfare practitioners, service providers, researchers and policy makers through the CFCA News.



Sign up to our email alert service for the latest news and updates