Fiona Harley OAM has worked in the community services sector for over 30 years. She is currently Deputy Executive Director of Mallee Family Care and Director of the agency’s Education, Training and Research Unit. The Unit operates a number of programs that positively engage with families and children in learning and education as a means to good life outcomes. Fiona is also a current Board Member of Family & Relationship Services Australia (FRSA). In 2014 Fiona was awarded an Order of Australia Medal in recognition of her services to welfare and community.
This webinar was held on 19 July 2016.
A full recording of this webinar is available on our YouTube Channel.
The audio, transcript and presentation slides are available under Event Resources on this page.
This webinar told the story of the relationship between Mallee Family Care (MFC) and Social Ventures Australia (SVA), and how they worked in partnership with key agency and community stakeholders to develop outcome measures.
MFC is a Facilitating Partner for the Communities for Children (CfC) activity and provider for the Children and Parenting Support (CaPS) activity. After recognising that their approach to measuring outcomes for families required a radical change, MFC developed an innovative and collaborative approach to engaging both CfC Community Partners and CaPS staff to establish good practice in evaluating the success of their service delivery.
The webinar took participants on MFC’s journey with SVA in challenging the thinking of staff from the "doing" to the "measuring". It outlined the actions taken to build rapport and trust with stakeholders, ensuring they had a clear understanding of how and why the focus shifted from measuring outputs to measuring outcomes.
The relationship between MFC and SVA was facilitated by the Families and Children Activity Industry List, and this webinar is part of that project's dissemination activities.
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