Building a better outcomes framework for families: A story from the Mallee

Building a better outcomes framework for families: A story from the Mallee

Fiona Harley and Jon Myer

This webinar told the story of two organisations that worked in partnership to establish good practice in evaluating service delivery.

Building a better outcomes framework for families

This webinar was held on 19 July 2016.

A full recording of this webinar is available on our YouTube Channel.

The audio, transcript and presentation slides are available under Event Resources on this page.

This webinar told the story of the relationship between Mallee Family Care (MFC) and Social Ventures Australia (SVA), and how they worked in partnership with key agency and community stakeholders to develop outcome measures.

MFC is a Facilitating Partner for the Communities for Children (CfC) activity and provider for the Children and Parenting Support (CaPS) activity. After recognising that their approach to measuring outcomes for families required a radical change, MFC developed an innovative and collaborative approach to engaging both CfC Community Partners and CaPS staff to establish good practice in evaluating the success of their service delivery.

The webinar took participants on MFC’s journey with SVA in challenging the thinking of staff from the "doing" to the "measuring". It outlined the actions taken to build rapport and trust with stakeholders, ensuring they had a clear understanding of how and why the focus shifted from measuring outputs to measuring outcomes.

The relationship between MFC and SVA was facilitated by the Families and Children Activity Industry List, and this webinar is part of that project's dissemination activities.

Please take a moment to read our Webinar Frequently Asked Questions.

The feature image is by Dustin Jensen, CC BY-SA 2.0.

About the presenters

Fiona Harley

Fiona Harley OAM has worked in the community services sector for over 30 years. She is currently Deputy Executive Director of Mallee Family Care and Director of the agency’s Education, Training and Research Unit. The Unit operates a number of  programs that positively engage with families and children in learning and education as a means to good life outcomes. Fiona is also a current Board Member of Family & Relationship Services Australia (FRSA). In 2014 Fiona was awarded an Order of Australia Medal in recognition of her services to welfare and community.

Jon Myer

Jon Myer is a management consultant with a passion for social impact and sustainability. He joined Social Ventures Australia Consulting in 2014 and his work there has focussed on helping clients define and deliver on their strategies, and effectively measure and manage their outcomes. Jon recently founded and led a start-up social enterprise operating in India and Africa, after winning the prestigious Regional Hult Prize in 2013. He has also served as a member of The Myer Foundation for more than ten years and is currently the Convenor of the Myer Innovation Fellowship program.