Program planning and evaluation guide

Program planning and evaluation guide – March 2018

Step 1: Identify and prioritise issues for action

Understanding the community in which you are working is the first step in evidence-based programming.

Community members – service users or people with lived experience – should be engaged in the design or delivery of services or programs, and consulted about their views on issues and services.

This page explains why community engagement is important, and will help you to identify useful engagement strategies.

1.1 Identifying and prioritising issues

Exploring the issues and assets within a community ensures that policy, programs and services are relevant and effective.


Needs Assessment [Multi-page Families and Children Expert Panel practice resource]

Responding to the coronavirus pandemic: Conducting a needs assessment in a time of rapid change [Short article]

1.2 Community engagement and consultation

When designing community services or programs, it's vital to consult the people for whom they're intended.