Frequently asked questions about CFCA webinars

What do I need to participate in a CFCA webinar?

You will need a computer with an Internet connection and working speakers or a telephone to participate in the webinar. You can read more about the specific system requirements at the GoTo Webinar support page.

How do I log in to the webinar?

When you register to participate in a CFCA webinar you will receive a link to use on the day. This link is unique to you - so please do not share it. When you log in at the prescribed time you can choose to use either your computer's speakers or your telephone to listen to the presentation. More information and audio help is available on the GoTo Webinar support page.

Do I need a microphone or webcam to participate?

No. Participants will only be able to listen to the presentation audio and submit questions via online chat during the webinar.

What should I do if I have trouble logging in or hearing the presentation?

When you register for the webinar we recommend that you contact your IT support and ask them to check that the system requirements (details of these will be included in the email with your login link) match the computer you will be using on the day. If you do not have IT support, you can check the system requirements on the GoTo Webinar support page.

You may experience difficulties if you use Citrix as a virtual system or an email client. If this is the case we recommend logging out of your Citrix email before you log in to the webinar, and that you use the dial-in audio option instead of your computer's speakers.

If you cannot hear the presentation through your computer's speakers we also recommend that you log out and try again using the dial-in audio option.

In the unlikely event that you experience technical difficulties that cannot be resolved in time, please remember that the webinar will be recorded and that you will be able to download the audio and slides within 2 weeks of the presentation.

How much does watching the webinar cost?

Nothing! Our webinars are free.

What time is the webinar? What time zone am I in?

The webinar time is displayed in Australian Eastern Standard Time (AEST), which is the current time for Queensland, New South Wales (except Broken Hill), Victoria, Tasmania, and the Australian Capital Territory. You can find your time zone on australia.gov.au.

Can a group of us watch the presentation around a shared computer?

Definitely - in fact, we would encourage you to make it a collaborative experience. To do this you will only need to register once, and use the login link provided to enter the webinar room. You may also want to check that your computer speakers are robust enough for the whole group to hear clearly. If you do participate as a group, please let us know so we can have an accurate record of participant numbers.

I can't make the webinar at the scheduled time. Can I view the webinar later?

Certainly! We record our webinars and post the audio, presentation slides and a transcript on our Events page within 2 weeks of the presentation date. Please subscribe to the CFCA alert to be notified via email when these resources become available.

Can I access a copy of the slides being used in the webinar?

Yes you can. Presentation slides will be made available with the audio recording and transcript within 2 weeks of the presentation. Please subscribe to the CFCA alert to be notified via email when the presentation slides are available.

Can I suggest a topic for a future webinar?

We would love to hear your suggestions. Please get in touch using our contact form.

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