Helplines and telephone counselling services for children, young people and parents

Helplines and telephone counselling services for children, young people and parents

CFCA Resource Sheet— April 2016
Helplines and telephone counselling services for children, young people and parents

This resource provides contact details and links to a number of helplines and telephone counselling services for children, young people, and adults. Services are grouped according to the area in which they operate:

If you or someone you know is at imminent risk, call Emergency Services on 000.

If you or someone you know is in crisis, and you are unsure which service to contact, call Kids Help Line on 1800 55 1800 or Lifeline on 13 11 14. Both are available from anywhere in Australia 24 hours a day (toll free) and provide generalist crisis counselling, information and referral services.

If you need to report an incident of child abuse or neglect refer to the Reporting Abuse and Neglect: State and Territory Departments Responsible for Protecting Children.

Australia-wide

Helpline/Counselling
Service
Description 24 Hour service? Contact
1800 MYLINE A national relationships helpline for young Australians to talk to someone about the relationship issues they may be experiencing, or if they are unclear about where to draw the line between what is, or is not, a respectful relationship. Yes

Freecall: 1800 MYLINE
(1800 695 463)

1800 MYLINE

1800 RESPECT A national sexual assault, family and domestic violence counselling line for anyone who has experienced-or are at risk of-physical or sexual violence. This service is designed to meet the needs of people with disabilities, Indigenous Australians, young people, and callers from culturally and linguistically diverse backgrounds. Yes

Freecall: 1800 RESPECT
(1800 737 732)

1800 RESPECT

Blue Knot Helpline Staffed by trained trauma-informed counsellors, this support line offers information, support and referral to adult survivors of childhood trauma and abuse, and partners, family and friends of survivors. No

Ph: 1300 657 380

9 am - 5 pm, 7 days a week
Blue Knot Helpline

Australian Breastfeeding Association Provides breastfeeding information and support to mothers, their support networks (e.g., other family members) and health professionals. Yes

Freecall: 1800 686 268

Breastfeeding Helpline

Bravehearts Information and Support Line Open to anyone wanting information, advice, referrals and support regarding child sexual assault. No

Freecall: 1800 272 831

Mon-Fri: 8 am - 8 pm (AEST)

Bravehearts Information and Support Line

Child Abuse Prevention Service (CAPS) Telephone support workers offer information, referral and ongoing support to those affected by child abuse, concerned about the welfare of a child, or needing family or parenting support. No

Freecall: 1800 688 009

Mon-Fri: 9 am - 5 pm (AEST)
(excluding public holidays)

Child Abuse Prevention Service

Child Wise-National Child Abuse Prevention Helpline Confidential support service for individuals, organisations, professionals and parents requiring assistance on child protection. A compassionate and professional team of trained counsellors can assist with any enquiry or report relating to child sexual abuse. No

Freecall: 1800 99 10 99

Mon-Fri: 9 am - 5 pm

Child Wise National Abuse Helpline

Children and the Media: Let's Talk-Children and Media Helpline Provides a movie review service for parents and caregivers. Before taking their children to a movie, parents are urged to phone the helpline to check whether that movie is likely to be suitable. No

Freecall: 1800 700 357

Mon-Thurs: 9 am - 3.30 pm
(staff will respond to voicemail messages left outside of these hours)

Children and the Media

eheadspace A free and confidential telephone and online service for young people aged 12-25. Qualified youth mental health professionals provide support to young people worried about their mental health or experiencing issues such as depression, bullying and isolation. Support is also available to concerned parents or carers. No

Freecall: 1800 650 890

9 am – 1 am (AEST), 7 days a week

eheadspace

Family Relationship Advice Line Provides information on family relationship issues and advice on parenting arrangements after separation. It is for anyone -including stepparents, young people and friends - affected by family relationship or separation issues. Referrals to local services are also offered. No

Freecall: 1800 050 321

Mon-Fri: 8 am - 8 pm
Sat: 10 am - 4 pm (excluding national public holidays).

Family Relationship Advice Line

Gambling Helpline Provides counselling for individuals and families affected by a gambling concern. Yes

Freecall: 1800 858 858

Gambling Helpline

Lifeline A generalist and crisis telephone counselling, information and referral service, provided by trained volunteers who are supported by professional staff. Yes

Ph: 13 11 14

Lifeline

MensLine Australia A telephone and online support service for men with family and relationship concerns. MensLine is staffed by professional counsellors who are experienced in men’s issues. Yes

Ph: 1300 78 99 78

MensLine Australia

Mind Australia Carer Helpline Provides free, confidential information, support and referral for family, carers, and friends of people with a mental illness. No

Ph: 1300 550 265

Mon-Fri: 9 am - 5 pm (AEST)

Mind Australia

Miracle Babies Foundation A free support helpline for families with a threatened pregnancy, with a baby in NICU/SCN or those transitioning to home and onwards. Support is provided by trained family support volunteers. Yes

Ph: 1300 622 243

Miracle Babies Foundation

PANDA (Post and Antenatal Depression Association) Provides confidential information, support and referral to anyone affected by depression and anxiety during pregnancy and after childbirth (perinatal depression and anxiety)-including partners, family members and friends. No

Ph: 1300 726 306

Mon-Fri: 10 am - 5 pm (AEST)

If the matter is non-urgent or after hours leave a message and the call will be returned as soon as possible.

PANDA National Helpline

Pregnancy, Birth and Baby Helpline Offers free and confidential information and counselling about pregnancy, childbirth and babies up to 12 months old. This service is available to women, their partners, friends and relatives. No

Freecall: 1800 882 436

Counsellors available 7am - midnight, 7 days a week

Telephone support is offered outside of these times

Pregnancy, Birth and Baby Helpline

SIDS and Kids Bereavement Support Line A free bereavement support line for anyone affected by the unexpected death of a baby or child during birth, pregnancy or infancy, regardless of the cause. A trained parent is available to chat, advocate and assist with support and services. Yes

Freecall: 1300 308 307

SIDS and Kids

Australian Capital Territory

Helpline/Counselling
Service
Description 24 Hour service? Contact
Canberra Rape Crisis Service (CRCC) Confidential counselling and practical support for women and children who have experienced any form of sexual assault recently or in the past. Telephone workers also offer referrals to other services, support through legal and medical processes and support for family and friends. No

Ph: (02) 6247 2525

7 am - 11 pm, 7 days a week

Canberra Rape Crisis Service

Domestic Violence Crisis Service (DVCS) - Crisis Line Provides crisis intervention, advocacy, referral, information, support and practical assistance for people subjected to, or using, violence and abuse in relationships. The crisis line gives priority to those subjected to violence. Yes

Ph: (02) 6280 0900

TTY: (02) 6228 1852

Domestic Violence Crisis Service - Crisis Line

Parentline ACT Confidential counselling service for parents and carers. Qualified professionals offer immediate counselling, referrals to other agencies and ideas and resources about parenting. No

Ph: (02) 6287 3833

Mon-Fri: 9 am - 5 pm (excluding public holidays)

Parentline ACT

Service Assisting Male Survivors of Sexual Assault (SAMSSA) Provides confidential counselling support, information and referral for men who have experienced sexual assault or child abuse. No Ph: (02) 6287 3935

Mon-Fri: 9 am - 5 pm

Outside of these hours, the Canberra Rape Crisis Service can offer support from 7am - 11pm, 7 days a week on (02) 6247 2525

Service Assisting Male Survivors of Sexual Assault

New South Wales

Helpline/Counselling
Service
Description 24 Hour service? Contact
Child Protection Helpline For people who suspect (on reasonable grounds) that a child is suffering abuse or neglect, or for those who wish to discuss concerns about a child or young person Yes

Ph: 132 111
TTY: 1800 212 936

Child Protection Helpline

Dads in Distress Helpline A peer support organisation offering information, resources, referrals and support to separated dads and their families. No

Ph: 1300 853 437
(02) 6652 8113

Mon-Fri: 9 am - 5 pm

Calls made after hours will be redirected to experienced volunteers where available.

Dads in Distress Helpline

Domestic Violence Legal Advice Line Free confidential legal information, advice and referrals for women in NSW with a focus on domestic violence and Apprehended Domestic Violence Orders. No

Freecall: 1800 810 784
Ph: (02) 8745 6999

Mon & Thurs: 1.30 pm - 4.30 pm
Tues & Fri: 9.30 am - 12.30 pm
Domestic Violence Legal Advice Line

Domestic Violence Line Trained female caseworkers provide counselling, information and referrals for people who are experiencing or have experienced domestic violence. Domestic Violence Line staff are aware of the special needs of Aboriginal women and women from other cultures, as well as those living in rural and remote areas. Yes

Freecall: 1800 656 463

TTY: 1800 671 442

Domestic Violence Line

Indigenous Women's Legal Contact Line Free confidential legal information, advice and referrals for Aboriginal and Torres Strait Islander women in NSW with a focus on domestic violence, sexual assault, parenting issues, family law, discrimination and victim's support. No

Freecall: 1800 639 784
Ph: (02) 8745 6977

Mon, Tues & Thurs: 10 am - 12.30 pm
Indigenous Women's Legal Contact Line

Karitane Careline Provides support, advice and encouragement to parents with children up to 5 years old. Child and Family Health Nurses are available to discuss feeding problems, immunisation, toilet training, developmental milestones and more. No

Ph: 1300 CARING (1300 227 464)

Mon-Thurs: 12.30 pm - 9 pm
Fri-Sun: 9 am - 3.30 pm

Karitane Careline

Parent Line

Trained, professional counsellors with experience in helping families offer advice and information for parents and carers. Support is available for issues such as behaviour and emotional problems, discipline, adolescent issues, family relationships, sole parent issues, school problems, child care and juvenile justice.

Parent Line also offers online counselling on Mondays and Tuesdays from 9-11 am.

No

Ph: 1300 1300 52

Mon-Fri: 9 am - 9 pm
Sat/Sun: 4 pm - 9 pm

Parent Line

NSW Rape Crisis Provides a state-wide telephone and online crisis counselling service to anyone who has been impacted by sexual violence. The centre also provides trauma counselling for women who were sexually assaulted when they were children. Yes

Freecall: 1800 424  017

NSW Rape Crisis

Men's Referral Service Offers a confidential telephone service provided for men by men. For men who want to stop their violent or abusive behaviour towards their family members. Women can also seek information and help for their male partner, husband, relative or friend. Yes

Ph: 1300 766 491

No to Violence - Men's Referral Service

Tresillian Parent's Help Line Qualified child and family health nurses provide advice on any aspect of parenting children aged up to 5 years. No

Ph: 1300 2 PARENT
(1300 272 736)

7 am - 11 pm, 7 days a week

Tresillian Parent's Help Line

Victims Access Line Provides confidential support and information to victims of all crimes, including sexual and physical assault and domestic violence. No

Freecall: 1800 633 063
Ph: (02) 8688 5511

Aboriginal Contact Line Freecall: 1800 019 123

Mon-Fri: 8 am - 6 pm

Victims Access Line

Northern Territory

Helpline/Counselling
Service
Description 24 Hour service? Contact
Alice Springs Women’s Shelter A specialist domestic violence support service that provides counselling, outreach, referral and crisis accommodation. Yes

Ph: (08) 8952 6075

Alice Springs Women’s Shelter

Parentline Provides confidential telephone counselling to support and nurture positive, caring relationships between parents, children, teenagers and significant other people who are important to the wellbeing of families. No

Ph: 1300 30 1300

8 am - 1 pm, 7 days a week

Parentline

Sexual Assault Referral Centre (SARC) Provides a counselling service to both adults and children who may have experienced (recent or past) any form of sexual assault. Medical and legal support is also available. Yes

Ph: (08) 8922 6472 (Darwin)

Ph: (08) 8955 4500 (Alice Springs)

Darwin Sexual Assault Referral Centre

Queensland

Helpline/Counselling
Service
Description 24 Hour service? Contact
Aboriginal and Torres Strait Islander Women's Legal and Advocacy Service Provides Aboriginal and Torres Strait Islander women with free legal advice and referral. No

Freecall: 1800 442 450
Ph: (07) 3720 9089

Mon-Fri: 8:30 am - 4:30 pm

Aboriginal and Torres Strait Islander Women's Legal and Advocacy Service

Child Safety After Hours Service Centre Outside of usual business hours, this centre: provides a range of services to current clients of Child Safety Services; is the contact point for those concerned that a child has been harmed or may be at risk of harm; and provides support for foster and kinship carers. Yes

Freecall: 1800 177 135
Ph: (07) 3235 9999

Child Safety

DVConnect Mensline Provides confidential counselling, information and advice to men affected by domestic and family violence, relationship problems, child support and health issues. No

Freecall: 1800 600 636

9 am - midnight, 7 days a week

DVConnect Mensline

DVConnect Womensline Offers information, advice and counselling to women affected by domestic and family violence. Also provides referral to women and their children who need crisis accommodation due to domestic and family violence. Yes

Freecall: 1800 811 811

DVConnect Womensline

Immigrant Women's Support Service (IWSS) Provides support to women from non-English speaking backgrounds who are affected by domestic and family violence and sexual assault. No

Ph: (07) 3846 3490

Mon-Fri: 9 am - 4 pm

Immigrant Women's Support Service

Living Well Provides counselling to men who have experienced child sexual abuse or have been assaulted as an adult. Services are also available to partners, friends and family. No

Ph: (07) 3028 4648

You can also Freecall Anglicare on 1300 114 397 and they will transfer your call to Living Well

Mon: 9 am - 5 pm, Tues: 9 am - 8 pm,  Wed-Fri: 9 am - 5 pm

Living Well

Parentline Provides confidential telephone counselling to support and nurture positive, caring relationships between parents, children, teenagers and significant other people who are important to the wellbeing of families. No

Ph: 1300 30 1300

8 am - 10 pm, 7 days a week

Parentline

Statewide Sexual Assault Help Line A free confidential service operated by DVConnect. Provides crisis counselling and referrals for people who have experienced sexual assault and abuse. No

Freecall: 1800 010 120
TTY: 1800 003 98

7:30 am - Midnight, 7 days a week

Statewide Sexual Assault Help Line

South Australia

Helpline/Counselling
Service
Description 24 Hour service? Contact
After hours Crisis Care An after hours crisis helpline for people in need of urgent assistance in the areas of domestic violence, child protection, personal trauma, etc. This service is provided by qualified Families SA social workers. No

Ph: 13 16 11

Mon-Fri: 4 pm - 9 am
24 hours on weekends and public holidays

After hours Crisis Care

Domestic Violence and Aboriginal Family Violence Gateway Telephone counselling for victims of domestic violence and their concerned friends. Also provides information about services for those affected by domestic violence or who are troubled by their own behaviour. Yes

Freecall: 1800 800 098
Ph: 1300 782 200

Gateway Services

Domestic Violence Crisis Service Offers crisis counselling, support and referral to safe accommodation. Yes Ph: 1300 782 200
Migrant Women's Support Service Provides support for migrant women and children who are victims of domestic violence. No

Ph: (08) 8346 9417

Mon-Fri: 8:30 am - 5:30 pm

Migrant Women's Services

Nunga Mi:Minar Women and Children's Shelter Provides support and emergency accommodation for Aboriginal women and children who are victims of domestic violence. No

Ph: (08) 8367 6474

Mon-Thurs: 8.30 am - 4.30 pm
Fri: 8.30 am - 3.30 pm

Parent Helpline Provides confidential telephone information and support to parents with children under the age of 12. Yes

Ph: 1300 364 100

Calls received outside of 7.15 am - 9.15 pm will be redirected to the healthdirect service

Parent Helpline

Victim Support Service (VSS)  Provides free and confidential help to adult victims of crime, witnesses, their family, and friends across South Australia. No

Freecall: 1800 842 846
Ph: (08) 8231 5626

Mon-Fri: 9 am - 5 pm

Victim Support Service

Tasmania

Helpline/Counselling
Service
Description 24 Hour service? Contact
Child Protection Services For urgent notifications about abuse and neglect. This is an after hours service for information on child protection. Yes

Ph: 1300 737 639

Child Protection Services

Family Violence Counselling and Support Service Offers practical assistance, information and support to anyone who needs help because their partner or former partner is violent and abusive. Provides assistance to obtain legal protection, alternative accommodation, court support and practical assistance. Small costs may be involved. No

Freecall: 1800 608 122

Mon-Fri: 9 am - Midnight
Weekends and public holidays: 4 pm - Midnight

Family Violence Response and Referral Line

Parent Line Is available at any time to assist parents of children 0-5 years with stressful parenting issues or concerns. Yes

Ph: 1300 808 178

Parent Line

Sexual Assault Support Services (SASS) Provides a confidential response and counselling service to people of all genders and ages. SASS aims to honour individual resilience, while striving to achieve a community free of sexualised violence and based on justice, equity and respect. Yes

Ph: (03) 6231 1817

Sexual Assault Support Services

Victoria

Helpline/Counselling
Service
Description 24 Hour service? Contact
Carers Victoria Advisory Line Provides information, support and referrals to caring families in Victoria. No

Freecall within Victoria: 1800 242 636

Mon-Fri: 8.30 am - 4.30 pm (excluding public holidays)

Carers Victoria

DirectLine Provides free and confidential counselling, information and referral for alcohol and drug-related matters. Yes

Freecall: 1800 888 236

DirectLine

inTouch Multicultural Centre Against Family Violence For women & children from culturally and linguistically diverse backgrounds (CALD) who are victims/survivors of domestic violence. Interpreter services are available. No

Freecall: 1800 755 988
Ph: (03) 9413 6500

Mon-Fri: 10 am - 4 pm

inTouch Multicultural Centre Against Family Violence

Maternal and Child Health Line Available to Victorian families with children from birth to school age. Provides information, support and guidance regarding child health, nutrition, breast feeding, maternal and family health and parenting. Yes

Ph: 13 22 29

Maternal and Child Health Line

Parentline Provides a telephone, counselling, advisory and information service for parents and carers with children aged up to 18 years. No

Ph: 13 22 89

8 am - Midnight, 7 days a week

Parentline

Sexual Assault Crisis Line An after hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault. Yes

Freecall: 1800 806 292

During business hours you will be directed to your local Centre Against Sexual Assault

Crisis Line operates from 5 pm - 9 am

Sexual Assault Crisis Line

SuicideLine For people who are feeling suicidal or who are concerned about another person who may be suicidal. Also for people who are grieving or emotionally affected after a suicide. Yes

Ph: 1300 651 251

SuicideLine

The Aboriginal Family Violence Prevention and Legal Service Victoria Provides assistance to victims of family violence and sexual assault and to work with families and communities affected by violence. No

Freecall: 1800 105 303
Ph: (03) 9244 3333 (Melbourne Metro office)

Mon-Fri: 9 am - 5 pm

The Aboriginal Family Violence Prevention and Legal Service Victoria

The Men's Referral Service Offers a confidential telephone service provided for men by men. For men who want to stop their violent or abusive behaviour towards their family members. Women can also seek information and help for their male partner, husband, relative or friend. No

Ph: 1300 766 491
Ph: (03) 9487 4500

Mon-Fri: 9 am - 9 pm

No to Violence - Men's Referral Service

Safe Steps Family Violence Response Centre Provides crisis telephone support, information and referral to safe accommodation (refuge) for women experiencing violence and abuse in their relationships. Yes

Freecall: 1800 015 188
Ph: (03) 9322 3555

Safe Steps Family Violence Response

Wire Women’s Support Line Provides support, information and referrals on any issues, such as family relationships and legal issues; domestic/family violence; housing and homelessness; emotional wellbeing; mental health - anxiety, fear, stress and depression; and job search, study options and community volunteering. No

Ph: 1300 134 130

Mon-Fri: 9 am - 5 pm

Wire Women's Support Line

Western Australia

Helpline/Counselling
Service
Description 24 Hour service? Contact
Crisis Care Helpline Provides an information and counselling service for people in crisis needing urgent help from the Department for Child Protection and Family Support. Yes

Freecall: 1800 199 008 (country areas)
Ph: (08) 9223 1111

Crisis Care

Family Helpline

Offers a telephone counselling and information service for families with relationship difficulties.

Interpreter services are available.

Yes

Freecall: 1800 643 000 (country areas)
Ph: (08) 9223 1100
TTY: (08) 9325 1232

Family Helpline

Incest Survivors Association (ISA) A specialist support service providing counselling and support to survivors of child sexual abuse. ISA also provides services to (non-offending) significant others in a relationship with the survivor, including spouses, family members and friends. Some services may involve a fee. No

Ph: (08) 9443 1910

Mon-Fri: 9 am - 5 pm

Incest Survivors Association

Men's Domestic Violence Helpline Offers information, referral and telephone counselling for men who are concerned about becoming violent or abusive. Advice is provided by people who are specially trained in talking to men about domestic violence. Yes

Freecall: 1800 000 599
Ph: (08) 9223 1199

Men's Domestic Violence Helpline

Parenting WA Line Offers an information, support and referral service to parents, carers, grandparents and families with children up to 18 years of age. Yes

Freecall: 1800 654 432
Ph: (08) 6279 1200

Parenting WA Line

Sexual Assault Resource Centre (SARC) An emergency service that offers assistance and support to any person, female or male, aged 13 years and over who has experienced any form of unwanted sexual contact or behaviour in the last 2 weeks. A free counselling service is also available (during business hours) to people who have experienced sexual assault or sexual abuse in the past (more than 2 weeks ago). Yes

Freecall: 1800 199 888
Ph: (08) 9340 1828

Sexual Assault Resource Centre

The Patricia Giles Centre Crisis and short-term counselling services are available for both women and children affected by family violence. Parenting information is also provided. No

Ph: (08) 9300 1022
Mon-Fri: 9 am - 4:30 pm

Counselling for children:
Ph: (08) 9328 1888
Mon-Fri: 9 am - 5 pm

Patricia Giles Centre

Women's Domestic Violence Helpline Offers information, referral and telephone counselling to victim/survivors of domestic violence. Yes

Freecall: 1800 007 339
Ph: (08) 9223 1188

Women's Domestic Violence Helpline

If you wish to make a suggestion for the addition of a helpline or telephone counselling service, please contact the CFCA information exchange.

Authors and Acknowledgements

This paper was updated by Kathryn Goldsworthy, Research Officer with the Child Family Community Australia information exchange at the Australian Institute of Family Studies.

Previous versions of this paper have been compiled by Rose Babic, Shaun Lohoar and Rhys Price-Robertson.

Publication details

CFCA Resource Sheet
Published by the Australian Institute of Family Studies, April 2016.
Last updated February 2016

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