Technical issues

Can I use my tablet/smartphone to do the online survey? 

The online survey is best completed on a desktop/laptop computer. It has not been designed for use on tablets or smartphones. Using a tablet/smartphone will cause the survey to have display issues as the design is not responsive to the size of your device. 

What browser should I use to complete the online survey? 

We recommend using modern browsers such as Internet Explorer 11 (or later), Chrome 43 (or later), Safari 8 (or later) or Firefox 35 (or later). 

I'm having difficulty accessing the online survey or creating my survey account. 

If you are having trouble establishing a session or completing the survey account set-up, it may be because you are using an older browser version. Please try an alternative browser or update your browser to the latest version. If you continue experiencing problems please contact 1800 005 505 (freecall) or email the GUIA team

What should I do if I get an error message? 

Contact the GUIA team on 1800 005 505 (freecall) or email us

What if I don't have an email address to use for my online survey account? 

If you don’t have an email account that you can use to set up an online survey account you can complete the survey during your home interview. Alternatively, there are plenty of free email account providers such as Gmail or Hotmail that you can use to create an email account, to use for your online survey account set up. 

What do I do if I can't finish the online survey because of a technical issue? 

If you’re having technical issues then please contact the GUIA team on 1800 005 505 (freecall) or email us. If the problem can’t be solved then you can still complete the online survey during the home interview.


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