When organisations address the realities of working with families with complex needs, frontline staff are more likely to feel supported, confident, and better able to respond to those families’ needs. This paper provides managers, practice leaders and other decision makers with practical guidance on supporting staff in their work.

The paper introduces seven domains where organisational capability can be strengthened and presents brief case studies that illustrate innovative practice examples. These are followed by a checklist of actions that organisations can take to support their staff.