Scam Warning!

Members of the public have reported to us that they have been contacted by scammers pretending to be from the Australian Institute of Family Studies.

We are concerned that a scammer may be trying to trick members of the public into paying money or providing personal information.

The Institute conducts telephone interviews for research projects from time to time. But usually we make contact with people we intend to interview by mail first, so telephone calls are not made ‘out of the blue’.

If you receive a phone call from someone claiming to be from the Australian Institute of Family Studies, ask them their name, the name of the research project they are calling about, and the name of their supervisor. Then tell them that you would like to check their identity and call us on 1800 352 275.

If the caller is unwilling to assist you to verify their identity, you should hang up and report the call to us on our 1800 number above.

The Australian Institute of Family Studies will never:

  • ask you to pay money or receive a payment from us
  • ask you to provide personal information, such as your tax file number (TFN) or credit card number, over the phone, or via email or SMS
  • ask you to pay money into a personal bank account
  • direct you to download files from the internet, or open attachments in unsolicited emails.

What to do if you suspect a scam

If you think you are a victim of a scam because you are contacted by someone claiming to be from the Australian Institute of Family Studies, phone us on 1800 352 275 (9.00am–5.00pm, Monday–Friday). You should do this as soon as possible.

If you receive a suspicious email claiming to be from the Australian Institute of Family Studies, do not click on any links, open attachments or respond to the sender.

Forward the entire email to AIFS enquiries without changing or adding any additional information and delete from your inbox and sent folder.

Outside of work hours

If you wish to report a scam outside Australian Institute of Family Studies working hours, you can do so via Scamwatch.

If you have been impacted by cybercrime you can report this through the Australian Cybercrime Online Reporting Network (ACORN).

You should also contact your bank or financial institution if you think a scammer has your credit card details.

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