CFCA offers a free research and information helpdesk for child, family and community welfare practitioners, service providers, researchers and policy makers through our CFCA news. Subscribe to CFCA news.
We can help you with enquiries related to: the latest stats and facts, evaluation advice, research findings, and practice/policy pointers.
Do not report suspected child abuse or neglect to CFCA or AIFS.
If you have concerns about a child at risk of abuse or neglect, please contact the Child Wise National Child Abuse Helpline(link is external):
Phone: 1800 99 10 99 (Monday-Friday, 9am-5pm AEST)
Email: firstname.lastname@example.org(link sends e-mail)
If you have a reasonable belief that a child is being abused or neglected, please read this information about what you need to do.
If you need help with family or parenting issues, a list of counselling services can be found in the following publication: Helplines and telephone counselling services for children, young people and parents
If you or someone you know is at imminent risk, call Emergency Services on 000.
If you or someone you know is in crisis, call Kids Help Line on 1800 55 1800 or Lifeline on 13 11 14.
AIFS contact details
Australian Institute of Family Studies
Level 4, 40 City Road
SOUTHBANK VIC 3006
Phone: +61 3 9214 7888
Freecall from within Australia: 1800 352 275
Fax: +61 3 9214 7839