Evaluation of the National Plan to Respond to the Abuse of Older Australians

Content type

Elder abuse research


Support services are available if you want to talk to someone about elder abuse.

In an emergency, where there is an immediate risk to your safety or the safety of another person, please call 000.

AIFS has been funded by the Commonwealth Attorney General’s Department to perform an evaluation of Australia’s first National Plan to Respond to the Abuse of Older Australians (Elder Abuse) 2019–2023 (the National Plan). The National Plan was developed to co-ordinate efforts across Commonwealth, states and territories to address elder abuse.

Five core priority areas were identified in the National Plan as actions at Commonwealth, state and territory levels:

  • Enhancing understanding
  • Improving community awareness and access to information
  • Strengthening service responses
  • Planning for future decision-making and
  • Strengthening safeguards for vulnerable adults.

The primary purpose of this evaluation is to determine the impact of the National Plan in driving responses to reduce and prevent the abuse of older Australians, with the aim of generating evidence to:

a) assess the value of the current National Plan and

b) inform the future planning of similar activities beyond 2023.

AIFS will conduct this evaluation in collaboration with the National Aging Research Institute (NARI).

As part of the evaluation, AIFS will consult with a wide range of stakeholders, including state and territory governments responsible for the National Plan, agencies that work with older people, and people in the general community aged 18 and over.

Survey of Community Members

Consultation with community members has commenced via survey, which will be open until 14 April 2023.

If you are aged 18 and over and live in Australia, you are invited to participate in this online survey to help us understand:

  • what people in the Australian community know about elder abuse
  • what people in Australia know about services and information to help people experiencing elder abuse
  • how awareness of and responses to elder abuse can be improved.

For more Information, contact AIFS Family Law, Family Violence and Elder Abuse Team:  
Phone: 1800 720 142  
Email: [email protected].

Helplines and Information about Elder Abuse


  • 1800 ELDERHelp  
    Phone: 1800 353 374 (national free call phone number that automatically redirects callers seeking information and advice on elder abuse with existing phone line service in their jurisdiction)
  • Aged Care Quality and Safeguards Commission  
    Phone: 1800 951 822  
    The Aged Care Quality and Safety Commission (ACQSC) is responsible for protecting and enhancing the safety, health, wellbeing and quality of life of people receiving aged care.

Australian Capital Territory

Older Persons Abuse Prevention Referral and Information Line  
Phone: 02 6205 3535  
Email: [email protected]

New South Wales

NSW Ageing and Disability Abuse Helpline  
Phone: 1800 628 221  
Email: [email protected]

Northern Territory

Elder Abuse Information Line  
Phone: 1800 037 072  
Email: [email protected]


Elder Abuse Prevention Unit  
Phone: 1300 651 192 
Email: [email protected]

South Australia

Elder Abuse Prevention Phone Line  
Phone: 1800 372 310  
Email: [email protected]


Tasmanian Elder Abuse Helpline  
Phone: 1800 441 169  
Text: 0457 806 963 
Email: [email protected]


Senior Rights Victoria  
Phone: 1300 368 821  
Email: [email protected]

Western Australia

WA Elder Abuse Helpline  
Phone: 1300 724 679 
Freecall: 1800 655 566 (Country Callers)  
Email: [email protected]