Helplines and telephone counselling services for children, young people and parents

Helplines and telephone counselling services for children, young people and parents

CFCA Resource Sheet— December 2018
Young man making a phone call outdoors

If you believe a child is in immediate danger, call Police on 000.

If you or someone you know is in crisis, and you are unsure which service to contact call Kids Helpline on 1800 55 1800 or Lifeline on 13 11 14. Both are available from anywhere in Australia 24 hours a day (toll free) and provide generalist crisis counselling, information and referral services.

If you need to report an incident of child abuse or neglect, refer to the CFCA resource sheet Reporting Abuse and Neglect: Information for Service Providers.

Overview

This reference guide is designed to provide practitioners and service providers with the contact details and links to helplines and telephone counselling services for children, young people and adults. Services are grouped according to the location in which they operate:

The purpose of CFCA reference guides is to bring together information from various sources to provide a quickly accessible single reference guide.

PDFs of reference guide are available in the Download Publications box

Information regarding call costs

1800 numbers: Calls to 1800 numbers are free if you call from a landline telephone. These calls are also free for Telstra mobile customers. Please check with your mobile phone provider for further information regarding call costs.

13/1300 numbers: Calls to 13 or 1300 numbers are charged at local call rates when calling from a landline telephone. Higher rates apply when calling from a mobile phone. Please check with your mobile phone provider for further information regarding call costs if you are not calling from a landline.

Australia-wide

Helpline/Counselling service

Description

24-hour service?

Contact

1800 THE LINE

A national relationships helpline for young people to talk to someone about the relationship issues they may be experiencing, or if they are unclear about where to draw the line between what is, or is not, a respectful relationship.

Yes

1800 695 463

THE LINE

1800 RESPECT

A national sexual assault, family and domestic violence counselling line for anyone who has experienced, or is at risk of, physical or sexual violence. This service is designed to meet the needs of people with disabilities, Indigenous Australians, young people and individuals from culturally and linguistically diverse backgrounds. Online counselling is also available.

Yes

1800 RESPECT 
(1800 737 732)

1800 RESPECT

Blue Knot Helpline

Staffed by trained trauma-informed counsellors, this support line offers information, support and referral to adult survivors of childhood trauma and abuse, and partners, family and friends of survivors.

No

1300 657 380

Mon–Sun: 9am – 5pm (AEST)

Blue Knot Helpline

Australian Breastfeeding Association

Provides breastfeeding information and support to mothers, their support networks (e.g. other family members) and health professionals.

Yes

1800 686 268

Breastfeeding Helpline

Bravehearts Information and Support Line

Open to anyone wanting information, advice, referrals and support regarding child sexual assault.

No

1800 272 831

Mon–Fri: 8:30am – 4:30pm (AEST)

(hours vary on public holidays)

Bravehearts Information and Support Line

Counselling Online

A free online and SMS/text-based service for Australian residents concerned about or affected by alcohol and other drugs.

Yes

Counselling Online

Use the website to sign up for SMS support. See the website to sign-up for SMS support

DrugInfo

(Alcohol and Drug Foundation)

A telephone and online service for anyone who needs relevant, up-to-date information about alcohol and other drugs.

Yes

1300 858 584

DrugInfo

eheadspace

A free and confidential telephone and online service for young people aged 12–25. Qualified youth mental health professionals provide support to young people worried about their mental health or experiencing issues such as depression, bullying and isolation. Support is also available to concerned parents or carers.

No

1800 650 890

Mon–Sun: 9am – 1am (AEST)

eheadspace

Family Drug Support Australia

A telephone support service for users, families and carers in crisis due to alcohol and other drug use.

Yes

1300 368 186

Family Drug Support Australia

Family Relationship Advice Line

Provides information on family relationship issues and advice on parenting arrangements after separation. It is for anyone – including step-parents, young people and friends – affected by family relationship or separation issues. Referrals to local services are also offered.

No

1800 050 321

Mon–Fri: 8am – 8pm
Sat: 10am – 4pm (AEST) (excluding national public holidays)

Family Relationship Advice Line

Gambling Help

Provides counselling for individuals and families affected by a gambling concern.

Yes

1800 858 858

Gambling Help Online

GriefLine

Provides support to people experiencing loss and grief, at any stage in life. Online counselling is also available.

No

(03) 9935 7400 (National)

1300 845 745 
(National landline only) 

Mon–Sun: 12pm – 3am (AEST)

GriefLine

Kids Helpline

Provides confidential telephone and online counselling services to young people aged 5–25 years old for any reason.

Yes

1800 551 800

Kids Helpline

Lifeline

A generalist and crisis telephone counselling, information and referral service, provided by trained volunteers who are supported by professional staff.

Yes

13 11 14

Lifeline

MensLine Australia

A telephone and online support service for men with family and relationship concerns. MensLine is staffed by professional counsellors who are experienced in men’s issues.

Yes

1300 789 978

MensLine Australia

Men's Referral Service

Offers a confidential telephone service provided for men by men. For men who want to stop their violent or abusive behaviour towards their family members. Women can also seek information and help for their male partner, husband, relative or friend.

No*

1300 766 491

Mon–Fri: 8am – 9pm
Sat–Sun: 9am – 5pm (AEST)

No to Violence – Men's Referral Service

* Service is available 24 hours in Tasmania and New South Wales.

Mind Australia Carer Helpline

Provides free, confidential information, support and referral for family, carers and friends of people with a mental illness.

No

1300 554 660

Mon–Fri: 9am – 5pm (AEST)

Mind Australia

Miracle Babies Foundation NurtureLine

A free family support helpline for families with a threatened pregnancy, a premature baby in a neonatal intensive care unit or special care nursery, or those transitioning to home and onwards. Support is provided by trained family support volunteers.

Yes

1300 622 243

Miracle Babies Foundation

My Aged Care

Provides information and assistance on how to access aged care services for individuals, family members, friends or an elderly person requiring care.

No

1800 200 422

Mon–Fri: 8am – 8pm

Sat: 10am – 2pm (AEST)

My Aged Care

National Alcohol and Other Drug Hotline

Provides confidential advice about alcohol and other drugs to individuals, family and friends, general practitioners, health professionals, and business and community groups. The hotline will automatically redirect you to the Alcohol and Other Drug Information Service operating in your state or territory.

Yes

1800 250 015

National Alcohol and Other Drug hotline

National Disability Insurance Agency (NDIA)

Provides National Disability Insurance Scheme (NDIS) information to people with a disability, service providers, businesses and members of the community.

No

1800 800 110

Mon–Fri: 8am – 8pm (AEST)

National Disability Insurance Agency

PANDA (Perinatal Anxiety and Depression Australia)

Provides confidential counselling, support, information and referrals to local services for anyone affected by perinatal (during pregnancy and after birth) anxiety and depression.

The service also provides secondary consultations for health professionals.

No

1300 726 306

Mon–Fri: 9am – 7.30pm (AEST)

If the matter is non-urgent and/or after hours, leave a message and the call will be returned as soon as possible.

PANDA National Helpline

Pregnancy, Birth and Baby Helpline

Offers free and confidential counselling support and information about pregnancy, infancy and children up to five years of age.

Yes

1800 882 436

Pregnancy, Birth and Baby Helpline

QLife

Provides early intervention, peer-supported telephone counselling and referral services for people who identify as lesbian, gay, bisexual, trans, and/or intersex (LGBTI).

No

1800 184 527

Mon–Sun: 3pm – 12am (AEST)

QLife

Quitline

Provides support, information and resources on quitting smoking. Quitline can help people prepare quit plans and develop strategies to overcome cravings, triggers and other common quitting challenges.

No

13 78 48

Mon–Fri: 8am – 8pm (AEST)

Quitline

Red Nose Grief and Loss Support Line

A free bereavement support line for anyone affected by the unexpected death of a baby or child during birth, pregnancy or infancy, regardless of the cause. A trained volunteer parent is available to chat, advocate and assist with support and services.

Yes

1300 308 307

Red Nose Grief and Loss

Samaritans

Provides anonymous crisis support, for issues such as relationship or family problems, loss and bereavement, financial or job-related worries, illness, addiction and suicide.

Yes

135 427

Samaritans

SANE Australia

Provides information, guidance and referrals to people who are affected by or need support to manage mental health concerns.

No

1800 187 263

Mon–Fri: 9am – 5pm (AEST)

SANE Australia

Suicide Call Back Service

Provides telephone, video and online counselling to people 15 years and older who are affected by suicide, which can include feeling suicidal, being worried about someone, caring for someone suicidal, being bereaved by suicide and health professionals supporting people affected by suicide.

Yes

1300 659 467

Suicide Call Back Service

Wellways Helpline

A peer-led, volunteer support and referral service that provides information to people experiencing mental health issues, as well as their families and friends.

No

1300 111 400

Mon–Fri: 9am – 9pm (AEST)

Wellways Helpline

Youth BeyondBlue

Provides information and confidential telephone and online counselling for young people aged 12–25 years old, who may be experiencing anxiety, depression or suicidal ideation.

Yes*

1300 224 636

* Online counselling available Mon–Sun: 3pm – 12am (AEST)

Youth BeyondBlue

Australian Capital Territory

Helpline/Counselling service

Description

24-hour service?

Contact

Canberra Rape Crisis Service (CRCC)

Confidential counselling and practical support for women and children who have experienced any form of sexual assault recently or in the past. Telephone workers also offer referrals to other services, support through legal and medical processes and support for family and friends.

No

(02) 6247 2525

Mon–Sun: 7am –11pm

Canberra Rape Crisis Service

Domestic Violence Crisis Service (DVCS) – Crisis Line

Provides crisis intervention, advocacy, referral, information, support and practical assistance for people subjected to, or using, violence and abuse in relationships. The crisis line gives priority to those subjected to violence.

Yes

(02) 6280 0900

Domestic Violence Crisis Service

Parentline ACT

Confidential counselling service for parents and carers. Qualified professionals offer immediate counselling, referrals to other agencies and ideas and resources about parenting.

No

(02) 6287 3833

Mon–Fri: 9am – 5pm (excluding public holidays)

Parentline ACT

Service Assisting Male Survivors of Sexual Assault (SAMSSA)

Provides confidential counselling support, information and referral for men over 16 years of age who have experienced sexual assault or child abuse.

No

(02) 6287 3935

Mon–Fri: 9am – 5pm 

Outside of these hours, the Canberra Rape Crisis Service can offer support from 7am – 11pm, 7 days a week on (02) 6247 2525. 

Service Assisting Male Survivors of Sexual Assault

New South Wales

Helpline/Counselling service

Description

24-hour service?

Contact

Dads in Distress Helpline

A peer-support organisation offering information, resources, referrals and support to separated dads and their families.

No

1300 853 437 or
(02) 6652 8113

Mon–Sat: 9am – 5pm

Calls made after hours will be redirected to experienced volunteers where available.

Dads in Distress Helpline

Domestic Violence Legal Advice Line

Free confidential legal information, advice and referrals for women in NSW with a focus on domestic and family violence and Apprehended Domestic Violence Orders.

No

1800 810 784 or
(02) 8745 6999

Mon: 1.30pm – 4.30pm 
Tues: 9.30am – 12.30pm 

Thurs: 1.30pm – 4.30pm

Domestic Violence Legal Advice Line

Domestic Violence Line

Trained female caseworkers provide counselling, information and referrals for people who are experiencing or have experienced domestic and family violence. Domestic Violence Line staff are aware of the special needs of Aboriginal and Torres Strait Islander women and women from other cultures, as well as those living in rural and remote areas.

Yes

1800 656 463

Domestic Violence Line

Indigenous Women's Legal Contact Line

Free confidential legal information, advice and referrals for Aboriginal and Torres Strait Islander women in NSW with a focus on domestic violence, sexual assault, parenting issues, family law, discrimination and victim's support.

No

1800 639 784 or
(02) 8745 6977

Mon, Tues and Thurs: 10am – 12.30pm

Indigenous Women's Legal Contact Line

Karitane Careline

Provides support, advice and encouragement to parents with children up to five years old. Child and Family Health Nurses are available to discuss feeding problems, immunisation, toilet training, developmental milestones and more.

No

1300 CARING 
(1300 227 464)
or
(02) 9794 2350 

Mon–Thurs: 12.30pm – 9pm and 11pm – 6am  
Fri–Sat: 9am – 3.30pm

Karitane Careline

NSW Rape Crisis

Provides a statewide telephone and online crisis counselling service to anyone who has been affected by sexual violence. It also provides trauma counselling for women who were sexually assaulted when they were children.

Yes

1800 424 017

NSW Rape Crisis

Opioid Treatment Line (OPL)

Provides opiate pharmacotherapy information (including methadone and buprenorphine), referrals and advice.

No

1800 642 428

Mon–Fri 9:30am – 5pm (excluding public holidays)

Opioid Treatment Line

Parent Line

Trained, professional counsellors with experience in helping families offer advice and information for parents and carers. Support is available for issues such as behavioural and emotional problems, discipline, adolescent issues, family relationships, sole parent issues, school problems, child care and juvenile justice.

Parent Line also offers online counselling on Mondays and Tuesdays from 9–11 am.

No

1300 130 052

Mon–Fri: 9am – 9pm 
Sat–Sun: 4pm – 9pm

Parent Line

Tresillian Parent's Help Line

Qualified child and family health nurses provide advice on any aspect of parenting of children aged up to five years.

No

1300 272 736

Mon–Sun: 7am – 11pm

Tresillian Parent's Help Line

Victims Access Line

Provides confidential support and information to victims of all crimes, including sexual and physical assault and family violence.

No

1800 633 063 
Aboriginal Contact Line: 1800 019 123 

Mon–Fri: 8am – 6pm 
(excluding public holidays)

Victims Access Line

Northern Territory

Helpline/Counselling service

Description

24-hour service?

Contact

Alice Springs Women’s Shelter

A specialist domestic and family violence support service that provides counselling, outreach, referral and crisis accommodation for women and children.

Yes

(08) 8952 6075

Alice Springs Women’s Shelter

Parentline

Provides confidential telephone counselling to support and nurture positive, caring relationships between parents, children, teenagers and significant other people who are important to the wellbeing of families.

No

1300 301 300

Mon–Sun: 8am – 10pm

Parentline

Sexual Assault Referral Centre (SARC)

Provides a counselling service to both adults and children who may have experienced any form of sexual assault (recent or past).

Medical and legal support is also available.

Yes

(08) 8922 6472 
(Darwin)
(08) 8973 8524 (Katherine)
(08) 8962 4361
(Alice Springs
Mon–Fri: 8am –4.20pm)

All other locations call 1800 RESPECT

Darwin Sexual Assault Referral Centre

Territory FACES (Family and Children’s Enquiry and Support)

Provides connections for families to support services and resources. This Northern Territory Government helpline is available to anyone experiencing difficulties such as parenting problems, family relationships, money issues, and housing.

No

1800 999 900

Mon-Fri: 8am - 8pm (ACST)

Territory FACES

Queensland

Helpline/Counselling service

Description

24-hour service?

Contact

Aboriginal and Torres Strait Islander Women’s Legal and Advocacy Service

Provides Aboriginal and Torres Strait Islander women with free legal advice and referral.

No

1800 422 450 or
(07) 3720 9089

Mon–Fri: 8.30am –4.30pm

Aboriginal and Torres Strait Islander Women's Legal and Advocacy Service

DVConnect Mensline

Provides confidential counselling, information and advice to men affected by domestic and family violence, relationship problems, child support and health issues.

No

1800 600 636

Mon–Sun: 9am –12am

DVConnect Mensline

DVConnect Womensline

Offers information, advice and counselling to women affected by domestic and family violence. Also provides referral to women and their children who need crisis accommodation due to domestic and family violence.

Yes

1800 811 811

DVConnect Womensline

Immigrant Women's Support Service (IWSS)

Provides support to women from non-English speaking backgrounds who are affected by domestic and family violence and sexual assault.

No

(07) 3846 3490

Mon–Fri: 9am – 4pm

Immigrant Women's Support Service

Living Well

Provides counselling to men who have experienced child sexual abuse or have been assaulted as an adult. Services are also available to partners, friends and family.

No

(07) 3028 4648

You can also call Anglicare on 1300 114 397 and they will transfer your call to Living Well.

Mon: 9am – 5pm, Tues: 9am – 8pm Wed–Fri: 9am – 5pm

Living Well

Parentline

Provides confidential telephone counselling to support and nurture positive, caring relationships between parents, children, teenagers and significant other people who are important to the wellbeing of families.

No

1300 301 300

Mon–Sun: 8am –10pm

Parentline

Statewide Sexual Assault Helpline

A free confidential service operated by DVConnect. Provides crisis counselling and referrals for people who have experienced sexual assault and abuse.

No

1800 010 120 

Mon–Fri: 7.30am – 11.30pm

Statewide Sexual Assault Helpline

South Australia

Helpline/Counselling Service

Description

24-hour service?

Contact

After Hours Crisis Care

An after-hours crisis helpline for people in need of urgent assistance in the areas of domestic and family violence, child protection and personal trauma, etc. This service is provided by qualified Families SA social workers.

No

13 16 11

Mon–Fri: 4pm – 9am 
24 hours on weekends and public holidays

After Hours Crisis Care

Domestic Violence Crisis Line

Provide counselling, information and support for anyone affected by abuse in their personal relationships.

Yes

1800 800 098

The domestic violence crisis line is part of Women’s Safety Services SA

Nunga Mi:Minar Women and Children's Shelter

Provides support and emergency accommodation for Aboriginal women and children who are victims of domestic violence.

No

1800 003 308 or
(08) 8367 6474

Mon–Thurs: 8.30am – 4.30pm 
Fri: 8.30am – 3.30pm

Nunga Mi:Minar Women and Children’s Shelter

Parent Helpline

Provides confidential telephone information and support to parents with children under the age of 12, on issues such as health, behaviour, relationships and service referrals.

Yes

1300 364 100

Calls received outside of 7.15am – 9.15pm will be redirected to the healthdirect service.

Parent Helpline

Yarrow Place

Provides crisis response, professional counselling and information about support groups and the collection of forensic evidence for adult victim survivors of adult rape and sexual assault in South Australia.

Yes

(08) 8226 8777

Yarrow Place

Tasmania

Helpline/Counselling service

Description

24-hour service?

Contact

Family Violence Counselling and Support Service

Offers practical assistance, information and support to anyone who needs help because their partner or former partner is violent and abusive. Can help to obtain legal protection, alternative accommodation, court support and practical assistance. Small costs may be involved.

No

1800 608 122

Mon–Fri: 9am – 12am 
Weekends and public holidays: 4 pm – 12am

Family Violence Response and Referral Line

Parent Line

Is available at any time to assist parents of children 0–5 years with stressful parenting issues or concerns.

Yes

1300 808 178

Parent Line

Sexual Assault Support Services (SASS) – Southern Tasmania, and North and North West Tasmania

Southern Tasmania:

Provides crisis phone support and counselling services to people in Tasmania who have been sexually abused at any time of their lives. Support is also available to family, friends and professionals who are supporting a person who has experienced sexual assault. Counselling and crisis support is available only for those in Southern Tasmania.


Laurel House Launceston:

Provides therapeutic counselling, support and information for adults and children in the North and North West of Tasmania who have been sexually assaulted.

Yes

 

 

 

 

 


Yes*

1800 697 877

Sexual Assault Support Services

 

 

 


(03) 6334 2740 
(North)

Mon–Fri: 9pm – 5pm

(03) 6431 9711 
(North West)

Mon–Fri: 9:00am – 5:00pm

* After hours number: 
1800 697 877

Laurel House

Victoria

Helpline/Counselling service

Description

24-hour service?

Contact

BreakThrough Ice Advice

Provides information, support and referrals for ice users and their families.

Yes

1800 423 238

BreakThrough

Carers Victoria Advisory Line

Provides information, support and referrals to caring families in Victoria.

No

1800 242 636

Mon–Fri: 8:30am – 5:00pm (excluding public holidays)

Carers Victoria

Djirra Aboriginal Family Violence Legal Service

Provides telephone and face-to-face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.

No

1800 105 303 

Mon–Fri: 9am – 5pm

Djirra

DirectLine

Provides free and confidential counselling, information and referral for alcohol and drug-related matters.

Yes

1800 888 236

DirectLine

Family Drug Help

A confidential telephone support service staffed by volunteers with experience of Alcohol and Other Drugs (AOD) issues within the family.

Yes

1300 660 068

Family Drug Help

inTouch Multicultural Centre Against Family Violence

For women and children from culturally and linguistically diverse backgrounds (CALD) who are victims/survivors of domestic violence. Interpreter services are available.

No

1800 755 988 or
(03) 9413 6500

Mon–Fri: 10am – 4pm

inTouch Multicultural Centre Against Family Violence

Maternal and Child Health Line

Available to Victorian families with children from birth to school age. Provides information, support and guidance regarding child health, nutrition, breast-feeding, maternal and family health and parenting.

Yes

13 22 29

Maternal and Child Health Line

Parentline

Provides a telephone, counselling, advisory and information service for parents and carers with children aged up to 18 years.

No

13 22 89

Mon–Fri: 8am – 12am

Parentline

Safe Steps Family Violence Response Centre

Provides crisis telephone support, information and referral to safe accommodation (refuge) for women experiencing violence and abuse in their relationships.

Yes

1800 015 188 or
(03) 9928 9600

Safe Steps Family Violence Response

Sexual Assault Crisis Line

An after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault.

Yes

1800 806 292

During business hours you will be directed to your local Centre Against Sexual Assault.

Crisis Line operates from 5 pm – 9 am.

Sexual Assault Crisis Line

SuicideLine

For people who are feeling suicidal or who are concerned about another person who may be suicidal. Also for people who are grieving or emotionally affected after a suicide.

Yes

1300 651 251

SuicideLine

Wire Women’s Support Line

Provides support, information and referrals to women on any issues, such as: family relationships and legal issues; domestic/family violence; housing and homelessness; emotional wellbeing; mental health – anxiety, fear, stress and depression; and job search, study options and community volunteering.

No

1300 134 130

Mon–Fri: 9am – 5pm
(excludes public holidays and days between Christmas and New Year)

Wire Women's Support Line

YoDAA—Youth Drug and Alcohol Advice Service

Provides information, counselling and referrals for young people, families, youth workers and school staff affected by drug and alcohol use.

Yes

1800 458 685

Online chat service for young people

Mon–Fri: 9am – 8pm

YoDAA

Western Australia

Helpline/Counselling service

Description

24-hour service?

Contact

Crisis Care Helpline

Provides an information and counselling service for people in crisis needing urgent help from the Department for Child Protection and Family Support, on issues such as child wellbeing concerns, arguments in the home, domestic violence and homelessness.

Yes

1800 199 008 
(country areas)
 or
(08) 9223 1111

Crisis Care

Men's Domestic Violence Helpline

Offers information, referral and telephone counselling for men who are concerned about domestic or family violence. The service is available to men who are experiencing or using domestic and family violence and are concerned about their violent and abusive behaviours.

Yes

1800 000 599 or
(08) 9223 1199

Men's Domestic Violence Helpline

Meth Helpline

A confidential, non-judgmental telephone counselling, information and referral service for anyone seeking support with their own or another person’s meth use.

Yes

1800 874 878

Meth helpline

Ngala Parenting Line

Offers phone advice and support about parenting issues and concerns to parents and carers of children up to 18 years. This is a free callback service.

No

1800 111 546 
(country areas)
or

(08) 9368 9368

Mon–Sun: 8am – 8pm

Ngala Parenting Line

Parent and Family Drug Support Line

A confidential, non-judgmental counselling, information and referral service for people concerned about the alcohol or drug use of a family member or friend. Both professional counsellors and parent volunteers with experience of family drug use are available.

Yes

1800 653 203
(country areas)
or
(08) 9442 5050

Parent and Family Drug Support Line

The Patricia Giles Centre

Crisis and short-term counselling services are available for both women and children affected by family violence. Parenting information is also provided.

No

(08) 9300 1022
Mon–Fri: 9am – 5pm

Counselling for children:
(08) 6444 7684
Mon–Fri: 9am – 5pm

Patricia Giles Centre

Sexual Assault Resource Centre (SARC)

An emergency service that offers assistance and support to any person, female or male, aged 13 years and over who has experienced any form of unwanted sexual contact or behaviour in the last two weeks. A free counselling service is also available (during business hours) to people who have experienced sexual assault or sexual abuse in the past (more than two weeks ago).

Yes

1800 199 888 or
(08) 6458 1828

Sexual Assault Resource Centre

Women's Domestic Violence Helpline

Provides support for women experiencing family and domestic violence, including counselling, information, advice, referrals, support with police and safety planning.

Yes

1800 007 339 or
(08) 9223 1188

Women's Domestic Violence Helpline

Assisted call services

Service

Description

24-hour service?

Contact

National Relay Service

Assistance for making a relay call, for people who are deaf or have a hearing or speech impairment.

Yes

Options for TTY users include:

Standard and overseas: 13 36 77

1800 calls: 1800 555 677

Emergency calls: 106

Speak and listen users:

1300 555 727

Options for Internet relay users include:

internet-relay.nrscall.gov.au

National Relay Service

Translating and Interpreting Service (TIS)

Immediate telephone interpreting service with an extensive list of languages available.

Yes

13 14 50

TIS

If you wish to make a suggestion for the addition of a helpline or telephone counselling service, please comment below and your feedback will be considered by CFCA moderators.

Authors and Acknowledgements

This paper was updated by Nicole Paterson, Research Officer with the Child Family Community Australia information exchange at the Australian Institute of Family Studies. Previous versions of this paper have been compiled by Brooke Walton, Jessica Smart, Kathryn Goldsworthy, Rose Babic, Shaun Lohoar and Rhys Price-Robertson.

Featured image: © GettyImages/filadendron

Publication details

CFCA Resource Sheet
Published by the Australian Institute of Family Studies, December 2018.
Last updated December 2018

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