Personal information handling practices
We usually collect personal information about individuals directly from those individuals or their authorised representative.
We sometimes collect personal information from a third party or from a publicly available source, but only if:
- the individual has consented to such collection or would reasonably expect us to collect their personal information in this way
- if it is necessary for a specific purpose, such as the investigation of a privacy complaint.
In certain circumstances, we may collect personal information from other government agencies to assist us to contact members of the public to seek their participation in a research study.
Use and disclosure
We only use personal information for the purposes for which we collected it, either for a particular purpose (primary purpose) or for a related purpose (secondary purpose).
In some instances, we may use personal information, such as contact details that AIFS has obtained from another government agency, to contact members of the public to participate in research surveys, focus groups or interviews. If any individual does not wish to participate or continue to participate in a research study, we do not use their contact details for any other purpose and, in the majority of cases, destroy their personal information, in line with the AIFS Records Authority (PDF 502 KB).
We do not give personal information about an individual to other government agencies, private sector organisations or anyone else, unless one of the following applies:
- the individual has consented
- the individual would reasonably expect, or has been told, that information of that kind is usually passed to those individuals, bodies or agencies
- it is otherwise required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody’s life or health
- it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
We take reasonable steps to protect the personal information we hold against interference, loss, unauthorised access, use, modification or disclosure, and against other misuse in line with the Australian Government’s Protective Security Policy Framework. When the personal information we collect is no longer required, we destroy or delete it in a secure manner, in accordance with the AIFS Records Authority (PDF 502 KB) and the Archives Act 1983.
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AIFS is bound by the Australian Privacy Principles in the Privacy Act 1988.
How to contact us
For further information contact us online, in writing or by telephone:
Australian Institute of Family Studies
Level 4, 40 City Road,
Southbank, VIC 3006
Phone: +61 3 9214 7888
Fax: +61 3 9214 7839