National Consumer Protection Framework for Online Wagering
National Consumer Protection Framework for Online Wagering
Baseline Study: Final report
The Federal Government’s National Consumer Protection Framework for online wagering consists of 10 consumer protection measures that provide tools for consumers and requirements for online wagering providers licensed in Australia to help mitigate harm from online wagering.
The effectiveness of the National Framework is to be evaluated in four phases over five years. AIFS’ Australian Gambling Research Centre was commissioned by the Department of Social Services to develop and conduct the baseline study for the evaluation, prior to the Framework’s roll-out and implementation.
The baseline study involved a desktop review, interviews with gambling regulators and wagering service providers, and an online survey of over 5,000 people who wager online.
The baseline study report includes recommendations for government on the implementation of the National Framework, and for future phases of the evaluation.
The report is published on the Department of Social Services website.
Publication details
Jenkinson, R., Khokhar, T., Tajin, R., Jatkar, U., & Deblaquiere, J. (2019). National Consumer Protection Framework for Online Wagering: Baseline study final report. Canberra: Department of Social Services.
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Further reading
This paper has been blind reviewed by an independent and unaffiliated expert in the field
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