National Consumer Protection Framework for Online Wagering

Baseline Study: Final report

Content type
Commissioned report

November 2019


Rebecca Jenkinson, Tayyab Khokhar, Rukhsana Tajin, Uma Jatkar, Julie Deblaquiere

Commissioning Body

Department of Social Services

The Federal Government’s National Consumer Protection Framework for online wagering consists of 10 consumer protection measures that provide tools for consumers and requirements for online wagering providers licensed in Australia to help mitigate harm from online wagering.

The effectiveness of the National Framework is to be evaluated in four phases over five years. AIFS’ Australian Gambling Research Centre was commissioned by the Department of Social Services to develop and conduct the baseline study for the evaluation, prior to the Framework’s roll-out and implementation.

The baseline study involved a desktop review, interviews with gambling regulators and wagering service providers, and an online survey of over 5,000 people who wager online.

The baseline study report includes recommendations for government on the implementation of the National Framework, and for future phases of the evaluation.


Jenkinson, R., Khokhar, T., Tajin, R., Jatkar, U., & Deblaquiere, J. (2019). National Consumer Protection Framework for Online Wagering: Baseline study final report. Canberra: Department of Social Services.