Webinar Apr 2024
Customer journey mapping and what it can tell us about our service systems
This webinar will introduce customer journey mapping and how it can be used to enhance your service systems.
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Webinar Apr 2024
This webinar will introduce customer journey mapping and how it can be used to enhance your service systems.
Webinar Mar 2024
This webinar will explore how developmental evaluation can be used to learn on the go and develop responsive interventions.
Resource sheet Apr 2023
A list of national and state/territory helplines and telephone counselling services for children, young people and parents
Resource sheet Dec 2022
This resource sheet explores how we understand social isolation and loneliness and provides common definitions to support practitioner understanding of people experiencing challenges with social relationships and connections.
Practice guide Dec 2021
This resource describes how two Families and Children (FaC) Activity funded programs used program logic to facilitate program planning and evaluation.
Resource sheet Oct 2021
Join Jess and Kat as they guide you through the process of designing a program logic in this helpful video.
Short article Sep 2021
This short article considers the nature of digital exclusion and implications for effective telepractice in the COVID-19 era and beyond.
Short article Jun 2021
This short article outlines what practitioners should consider when making decisions about if and how to engage clients through digital technologies.
Policy and practice paper May 2021
This paper reviews the evidence for telepractice as a service delivery method in the family and relationship services sector.
Practice guide Sep 2020
This practice guide provides evidence-based guidance on screening for and supporting those faced with food insecurity in Australia.