Accessibility is important to us. We make every effort to ensure information on all AIFS' websites is accessible to all users. Please contact us  online or by phone (03) 9214 7888 if you:

  • have any problems using this site
  • have any feedback or questions
  • need assistance because the information on our website is not available in a format you can access.

Web standards

Under the Disability Discrimination Act 1992, Australian Government agencies are required to ensure information and services are provided in a non-discriminatory accessible manner. All AIFS' websites have been designed to meet the Australian Government standards, including those that relate to access for people with disabilities.

We work to ensure all AIFS' websites are compliant with the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0 Level AA) in line with requirements for Australian Government websites.


The primary navigation system on our websites uses a top menu with drop down sub-menus. This provides quick access to major content areas. All areas can also be accessed with Javascript and/or Cascading Style Sheets (CSS) disabled.

For people using screen readers each page has a link that says "Skip to content". Clicking this link will skip over the page header and the navigation menu taking you straight to the content of the page.

Navigating with a keyboard

If you are not using a mouse to navigate our websites, you can navigate on the keyboard by using the TAB and ENTER keys:

  • To select a link, use the TAB key + ENTER.
  • To browse forward, press the TAB key. To go back, press the SHIFT key + TAB.

Site maps are also available in the footer of each site to help you to find information.

Document types

Material on our websites is published primarily in HTML with a Portable Document Format (PDF) version provided as a convenient printable alternative for many of our publications. A selection of AIFS publications are also available in EPUB 2.0 format. Some older publications are available only as PDF, RTF or Word documents, or in a combination of these formats.

Some documents on the website cannot be provided in HTML format. If you have difficulty accessing a document on our website please contact us and we will endeavour to provide it to you in a format that fits your needs.

Please note: You need a PDF viewer to read and access the information contained within PDF files.

Audio transcripts

We provide audio files of many AIFS events  and CFCA events from 2008 onwards. Audo of selection publications is also available. Where an audio file is available transcripts are also provided.

Browsers, links and images

Our websites are designed to work well in a range of popular web browsers. The text is scalable, allowing it to be resized in the browser window. Links have meaningful link text which can be read by screen readers.

Images on this site have meaningful alternative "alt" tags which can be read by screen readers.

Further information

More information on web accessibility is available on the following sites:

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