Young Person Online Survey FAQs

About the online survey for young people

What is in the online survey?
The online survey covers a range of topics about you, including your health and wellbeing and aspects of your social life.

Why should I do the online survey?
Doing the online survey before your in-person survey will mean that your in-person visit will be shorter. You can complete the online survey when it is convenient for you.

How long will the online survey take?
We estimate it will take approximately 35 minutes to complete

I don't want to do it all in one go. Can I save it and come back and finish it later?
Yes. You can exit your survey and finish it at a later time. Your survey will automatically save your responses to questions as you progress. Ensure that you have responded to all questions on your current screen and clicked ‘Next’ before closing your browser window.

Do I have to do the online survey?
The online survey is an important part of your overall participation in the study. You don’t have to complete the online survey prior to your in-person visit but if it’s not completed prior, it will be part of the in-person visit.

What happens if I only complete part of the online survey?
You will be asked to finish the online survey during the in-person visit on the interviewer’s secure device. However, this will require you to restart the survey from the beginning.

Do I get paid for taking part?
No, but in recognition of your ongoing participation when you submit your survey, a $20 e-gift card will be emailed/mailed to you. You can choose to spend this at a selected retailer or ask us to donate it to The Smith Family or World Wildlife Fund Australia.
In addition, participants who complete their survey, could be randomly selected to receive a $250 e-gift card.

How do I access my $20 e-gift card?
Following the completion of the online survey, you will be asked to provide your email address and you will be sent an email containing a link to your $20 e-gift card.

What if I don't have an email address to access my e-gift card?
If you don’t have an email address or do not want to provide your email address, you can select this as an option once you have completed your online survey. We will get in touch over the phone to organise your gift.

How will I know if I am randomly selected to receive a $250 e-gift card?
Recipients will be notified by telephone. Visit our Terms and Conditions for further information.

How secure is this online survey?
To ensure that your information is kept secure, we use strong encryption technology. This means that the information you send is not able to be read by anyone, except those involved in the study who are authorised to access it. Your information will be confidential and any information linking you to your responses will be removed or stored separately.

Technical information and support

Can I use my smartphone/tablet to do the online survey?
Yes. The survey has been designed to be compatible with smartphones and tablets.

Which internet browser should I use to complete the online survey? 
We recommend you complete your online survey in Chrome or Edge. However, your survey is compatible with any modern browser. You should ensure that your internet browser has been updated to the latest version.

How do I access the survey? 
To access your online survey, you will need access to your unique link. This will be provided to you through paper mail (via a QR code) and direct link in an email and SMS. Next you will need to enter your date of birth as the password to your survey. If you haven’t received your survey link email or SMS, please check your spam or junk folder. Although we have taken measures to make sure the survey emails and SMSs reach you, occasionally they may be blocked.

Why do I need to provide my date of birth?
Your date of birth functions as your password into your unique link and means that only you can access your survey.

I'm having difficulty accessing the online survey.
If you are having problems accessing your survey or submitting your responses, please try the following: 

• Close your internet browser. Then, open a new browser window and try logging back in.
• Opening your unique survey link in a different web browser.
• Clearing your cache/browsing history by referring to your browser's instructions.
• We may be experiencing a high volume of traffic which can sometimes cause issues. Please log back in at another time.

If you continue experiencing problems, please contact 1800 005 508 or email the Growing Up in Australia team. 

My online survey closed before I had finished it! 
Your online survey will save your responses as you progress through each screen. Simply return to the survey with your unique link, enter your password, and you can continue completing your online survey from your last saved response. If fieldwork has finished, you will no longer be able to access your survey.

What should I do if I get an error message?
Contact the Growing Up in Australia team on 1800 005 508 or email us.

How do I know if I’ve lodged my survey correctly? 
Once you have entered your email address to receive your e-gift card and clicked ‘Next’, your survey will be lodged. You will then be prompted to close your browser window. 

I did not receive my e-gift card, what should I do? 
If you did not receive an email or SMS containing a link to your e-gift, please check your spam or junk mail. If you cannot find it, please check again in 24 hours as there may be a delay in the dispatch of your email. Following this you should contact the Growing Up in Australia team on 1800 005 508 or email us and we can re-issue your e-gift card if needed.

What do I do if I can't finish the online survey because of a technical issue?
If you have technical issues, please contact the Growing Up in Australia team on 1800 005 508 or email us. If the problem can’t be solved, then you can still complete the online survey during the in-person interview.