Webinar Apr 2024
Customer journey mapping and what it can tell us about our service systems
This webinar will introduce customer journey mapping and how it can be used to enhance your service systems.
Webinar Apr 2024
This webinar will introduce customer journey mapping and how it can be used to enhance your service systems.
Practice guide Aug 2021
This resource is a guide for those who are planning a needs assessment and want to identify and assess possible data sources.
Policy and practice paper Mar 2016
This paper reviews the evidence for the effectiveness of counselling and psychotherapy, and outlines the factors that contribute to its success
Practice guide Dec 2014
An overview of the public health model and how it applies to the Australian child welfare and child protection system
Practice guide Dec 2011
Investigates issues relating to evaluating whole-of-community initiatives.
Webinar May 2022
Hear the lessons learned and insights gained from the practitioners and evaluators involved in the Volunteer Family Connect program.
Media release Sep 2020
Despite making up more than three quarters of deaths by suicide in Australia, a quarter of men say they would not seek help from anyone for mental health concerns, according to research released today by the Australian Institute of Family Studies (AIFS).
Practice guide Nov 2014
Provides practical information on the structures, practices and actions that support a change toward a strong culture of evaluation and research
Practice guide May 2018
A four-guide series on developmental differences intended for professionals supporting vulnerable children and their families.
Practice guide Feb 2018
An overview of developmental evaluation—what it is, why it was established, and what it can be used for.