Webinar Apr 2024
Customer journey mapping and what it can tell us about our service systems
This webinar will introduce customer journey mapping and how it can be used to enhance your service systems.
Showing 68 results
Webinar Apr 2024
This webinar will introduce customer journey mapping and how it can be used to enhance your service systems.
Practice guide Dec 2014
An overview of the public health model and how it applies to the Australian child welfare and child protection system
Practice guide Dec 2011
Investigates issues relating to evaluating whole-of-community initiatives.
Practice guide Nov 2014
Provides practical information on the structures, practices and actions that support a change toward a strong culture of evaluation and research
Practice guide Feb 2018
An overview of developmental evaluation—what it is, why it was established, and what it can be used for.
Practice guide Aug 2015
A snapshot of empowerment evaluation, a model that aims to create a sense of ownership to ensure program outcomes are beneficial for participants
Practice guide Mar 2018
We unpack the main ethical considerations that should be incorporated into research or evaluation projects involving children and young people.
Practice guide Jul 2021
This document outlines the ethical issues that should be considered in any evaluation and when it is likely to need a formal review by an HREC.
Practice guide Feb 2017
Key considerations for those thinking about evaluating the outcomes or impact of a program for Indigenous families and communities
Family Matters article Apr 2017
This article outlines some issues and common challenges that require careful thought when planning an evaluation of a program targeting Indigenous people.