Webinar Apr 2024
Customer journey mapping and what it can tell us about our service systems
![](themes/custom/aifs/angle-right.svg)
This webinar will introduce customer journey mapping and how it can be used to enhance your service systems.
Webinar Apr 2024
This webinar will introduce customer journey mapping and how it can be used to enhance your service systems.
Webinar May 2020
This webinar explored how to have respectful, collaborative and curious conversations with children and families from migrant and refugee backgrounds.
Practice guide Apr 2016
This paper seeks to clarify what community engagement involves, and the role it can play in improving outcomes for children and families
Practice guide Oct 2017
This paper explores the development of the collective impact framework and its ability to create population-level change on complex social issues.
Journal article Feb 2018
This article describes the cohort profile of the Building a New Life in Australia (BNLA) study.
Policy and practice paper Oct 2015
This paper describes the characteristics of families using Children’s Contact Services, and outlines key issues for service provision in this area
Short article Apr 2020
This short article discusses key considerations for involving children and young people in research, using an AIFS project as an illustrative example.
Research snapshot Jun 2020
This research summary discusses the experiences and needs of young people whose parents have separated and have accessed the family law system.
Research programs
Building a New Life in Australia: The Longitudinal Study of Humanitarian Migrants examines how humanitarian migrants settle into Australia.
Family Matters article Jun 2015
In this article, we report on responses to questions about the appropriateness of three particular care-time parenting arrangements in situations in which a parent is currently "threatening or violent towards the other parent after separation".